Customer Service
- The shipping cost of your item will be calculated at the time of checkout. You will have a chance to review your shipping cost before finalizing your purchase. Your shipping cost will be based on the weight of your order, your location, and the shipping option that you choose. We offer shipping through the U.S. Postal Service (USPS) and UPS. We also offer free pick up from our Beacon, NY storefront.
- You will receive an email notification when your order ships. You can always check your order status by logging into your account using the Log In link at the top of the page. Your current and past orders will be listed on your Account page.
Please note that orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country, which are solely the responsibility of the recipient. Customs policies vary widely from country to country; you should contact your local customs office for further information. Customs clearance procedures may cause delays beyond our original delivery estimates.
- The security of your information is important to us. We will never rent or sell your name, address, email address, credit card information or personal information to any third party.
We use industry-standard Secure Sockets Layer (SSL) software to protect sensitive information online. All credit cards are processed through authorize.net, an established and well-respected online payment gateway.- If you would like to return any items, please send us an email or give us a call at (845) 481-0149. Refunds and exchanges cannot be guaranteed unless you contact us before returning the items.
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Refunds and exchanges will be granted for 30 days after purchase on items in original condition. Unused yarn may be returned within 30 days of purchase and exchanged for store credit within 90 days or purchase.
No returns or exchanges will be made on Final Sale items, needles, notions, patterns and books.
- If you receive a damaged item, or the incorrect item, we will pay for the item to be shipped back to us, and will send you a replacement item at no charge, or refund your money.
- If you are simply not pleased with what you ordered, we will be happy to offer you an exchange or store credit. The cost of returning the item to us will be at your expense. The item must be returned in the same condition as it was received.
- To place an order, browse through the site and select the items that you would like to purchase by clicking Add to Cart. You can click on Cart at anytime to update the contents of your shopping cart. When you are ready to check out, click Checkout at the bottom of the Shopping Cart page or at the top of any page in the navigation menu to begin the checkout process. You will be prompted to log in to your account before you can complete checkout. If you do not have an account, you can open one with us. It's very easy and only takes a few minutes to do! When you are done shopping, remember to log off to protect your account.
- You can also complete checkout without creating an account, just select Checkout as Guest when checking out. However, if you choose this option, none of your user information will be kept in our records and you will not be able to review or track your orders directly.
- We accept Visa, Mastercard and Discover credit cards, or you can choose to pay using your PayPal account.
- New York State residents will be charged the appropriate sales tax for their county upon checkout.
- See things you like but aren't ready to purchase yet? Want to make sure you get exactly what you want for your birthday or wedding? Create a Clay Wood & Cotton wishlist!